Durham Taxi FAQ

Answers to Your Questions

Everything you need to know about our services, pricing, and more.
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Have Questions?

At Durham Taxi, we want to make your travel experience as smooth as possible.

Whether you have questions about booking a ride, cancellations, payment options, or other services, our Frequently Asked Questions (FAQ) section provides all the information you need. We strive to offer transparent, hassle-free service with clear policies to ensure a stress-free journey. If you don’t find the answer you’re looking for, our customer support team is always ready to assist you.

Durham taxi FAQ

Frequently Asked Questions

Yes! Our Durham taxi service is available 24/7, ensuring you always have reliable transportation no matter the time of day or night. Whether you need an early morning airport transfer, a late-night ride home, or a taxi for an urgent trip, we are here to serve you at all hours.
Booking a taxi with us is quick and easy! You can call our customer service hotline, use our online booking system, or simply hail one of our taxis if you see one nearby. We strive to provide fast response times and ensure a hassle-free booking process for our customers
Yes, we offer fast, reliable, and affordable airport taxi services to and from Raleigh-Durham International Airport (RDU). Whether you’re catching an early flight or arriving late at night, our professional drivers ensure you reach the airport on time and stress-free. We also provide meet-and-greet services for arriving passengers.

Absolutely! We pride ourselves on offering competitive, budget-friendly fares with no hidden fees. Our pricing is transparent, and you will know the estimated cost before your ride starts. We believe in providing high-quality service at rates that are fair and reasonable for our customers.

Our drivers are strategically located throughout Durham, ensuring quick pickups and minimal wait times. In most cases, a taxi will arrive within 10 to 15 minutes, depending on your location and traffic conditions. We always strive to provide fast and efficient service so you can get to your destination on time.
You can book a taxi by calling us, using our online reservation form, or scheduling a ride in advance for a hassle-free experience.
Yes! We offer pre-booking services to ensure your taxi arrives exactly when you need it. Just provide your pickup details, date, and time.
Once you complete your reservation, you’ll receive a confirmation message or email with your ride details. Please check and confirm your submitted information.
While we cannot guarantee specific drivers or vehicles, we always strive to accommodate requests for preferred drivers or larger vehicles when available.
You can cancel your reservation by calling our customer service or using the cancellation option provided in your booking confirmation.
Cancellations made within a certain timeframe (typically an hour before pickup) are free. Late cancellations may be subject to a fee.
Yes! If you need to change your pickup time or location, contact us as soon as possible, and we’ll adjust your reservation accordingly.
If your driver is delayed, we’ll notify you immediately. In case of any issues, we’ll arrange an alternative taxi for you.
We accept cash, credit/debit cards, and digital payment options for your convenience.
No, payment is made at the end of your trip unless you choose to prepay through our online booking system.
No! Our pricing is transparent and upfront, with no hidden fees. You’ll know your fare before your ride begins.
Yes! You will receive a digital or printed receipt upon request for all transactions.

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